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Optimizing the customer journey: The keys to succeeding in digital distribution for life insurance

In the world of insurance, digital distribution has become a critical avenue for growth and customer engagement.

Optimisation du parcours client : Les clés du succès de la distribution numérique en assurance vie

Dans le monde de l’assurance, la distribution numérique est devenue une option cruciale pour la croissance et pour la mobilisation des clients.

IFRS 17 and navigating financial condition testing

Insurers that report on an International Financial Reporting Standards (IFRS) basis were required to apply IFRS 17 Insurance Contracts for annual reporting periods starting on or after January 1, 2023.

Simulating the Unpredictable: A Guide to Pandemic-Driven Scenario Generation

Pandemic and epidemic events cause losses to the insurance industry not only through insurance claims but also through disturbances to social and economic activities.

Inclusive insurance — a different game

About 4 billion of the world’s current 9 billion people may benefit from inclusive insurance initiatives, but this potential market may not be easy to access from a traditional insurance perspective.

New report documents the life insurance industry’s pandemic experience

This report, the final in the series, covers the impact of COVID-19 on Canada’s life insurance industry and uses key findings to help decision-makers better understand and manage risk.

Lower COVID-19 claim counts with higher claim amounts in the latest pandemic waves

Continuing the line of the Canadian Insurance Industry Monthly Aggregate Data Analysis series is the fifth report from the CIA, providing updated data to the end of December 2021. Using aggregate data collected from Canadian life insurance companies, the latest report shows that Canada has experienced five distinct waves of COVID-19 infections and deaths. Data is still being collected for the latest wave which started in December 2021 as a result of the Omicron variant.

5 lessons of in-force management for life insurance

There are many lessons that can be learned from managing an in-force business, making a seasoned in-force management professional an asset to any organization. A well-run organization will ensure that sharing insights with new business onboarding teams is crucial and will put the formal processes in place to do so.

How did we die in 2020 – Canada versus the United States

Canada defeated the United States in World Cup qualifying this past weekend while I spent my time looking at the 2020 causes of death in the two countries.

Mortality hits home: A tale of two countries

Normally it is only those practising in actuarial evidence who take note of a new Canada life table. But this year, it may be prudent for all actuaries to give it at least some thought.