Work at the Canadian Institute of Actuaries

We nurture a safe and inclusive work environment, where you can thrive as your most brilliant self. Individually we are subject-matter experts, but collectively we cultivate a workplace that encourages diversity. We champion collaborative decision-making and promote open communication to empower our teams. It’s an exceptional opportunity to get actively involved in our shared vision of financial security for all Canadians.

Many of our team members have been integral parts of the CIA for a decade or more. When asked about their tenure, most highlight a sense of belonging, a positive and collaborative atmosphere, and mutual respect as reasons for their loyalty. Our organization strives for work-life balance.

Whatever your goal, our co-workers and leaders are ready to help you learn, grow and succeed, both professionally and personally. We know that when one feels good, it can be positively contagious.

We prioritize flexibility and choice in how and where you work, aligning with member and business requirements. Our hybrid workplace model allows you to work from home and office, based on your projects. You will be supported with technology to ensure that teamwork is not compromised by where you work.

In our pursuit for excellence, we seek continuous improvement and individuals who challenge the status quo by proposing, building and developing creative solutions. We endeavour to innovate and value thinking outside the box. Different ideas and perspectives are encouraged as we serve the public and member interest.

We invest in your well-being by offering competitive compensation and benefits designed to support you and help you face your financial future with confidence.

• Competitive base pay: Ensuring your compensation keeps pace with Ottawa’s consumer price index, every three years we review our salary administration to accomplish base-pay competitiveness within the Ottawa market.
• Performance pay: We recognize higher performance with suitable rewards.
• Leave time: We offer competitive vacation leave from work to rest your mind and body, and health leave to take care of yourself or a loved one when need arises. Four wellness days to pursue interests outside of work are offered annually to full-time employees. The office is closed between December 25 and January 1 to allow time with family and friends without distraction from work. During the summer months, team members may choose to work a compressed schedule, allowing them to complete their 35-hour work week by noon on Friday.
• Mental/physical health and wellness benefits: We provide comprehensive coverage options that meet your unique needs. These include health, dental, life, short- and long-term disability, travel insurance and an employee-assistance program to help you manage the mental and physical health of you and your family. Premiums for single coverage are fully paid by the CIA while family coverage is offered at a nominal cost.
• Pension plan: Your career at the CIA comes with a pension that will help you create a secure future. Managed by CAAT, the DBPlus pension plan makes it easy for you to build stable, secure retirement income while you work, providing you with a predictable lifetime retirement income, survivor benefits, early retirement options and more (see caatpension.ca/pensionsfortalent).
• Learning and development opportunities: Supporting your career growth with job-related education and training, we offer financial assistance toward learning and advancement.
• Internal recruitment: We encourage your professional growth through internal recruitment and opportunities for promotion within the CIA. We want to retain our strong and talented teammates, and we seek to grow talent from within before looking elsewhere.

Given the scheduled retirement of the CIA’s longstanding Executive Director, the Board seeks a leader for the Institute’s next chapter. The new Executive Director will play a pivotal role in driving the CIA’s strategic vision, its central role in providing education and support for actuaries, ensuring differentiation of the Institute’s value, and upholding the highest standards for the profession.

The ideal candidate will have extensive experience as a strategic and inspiring leader, will embody a spirit of collaboration and entrepreneurial drive, and will understand how to work with a board and engaged volunteers, ideally in a member-centric organization. Being an actuary is not a requirement. The role is located in Ottawa.

To learn more, please contact our search partners Kaelan Désilets Langelier or Sharon Rudy at [email protected] or [email protected].

Department: Education and International Affairs
Function: Education
Reports to: Project Manager, Education
Job grade: Level 3
Salary: $69,892 to $81,541

POSITION DESCRIPTION

POSITION SUMMARY
The Senior Coordinator, Education provides support to ensure the successful delivery of CIA education programs leading to the onboarding and qualification of Student, Candidate, Associate and Fellow membership in the Institute. The incumbent is a key contributor to the development and maintenance of the Institute’s e-learning platform and supports all virtual and in-person education programs as well as general support to the Education and International Affairs department and relevant volunteer groups as required.

JOB DUTIES
Course development and validation

• Is a subject matter expert in all aspects of the Institute’s e-learning platform.
• Create new courses, assessments and formal examinations in the e-learning system and maintain content and user data on an ongoing basis.
• Coordinate testing and approval processes prior to course release dates.
• Identifies new features within the system that could benefit the CIA’s learners and facilitate ease of administration of the e-learning system.
• Troubleshoots technical/user issues with the platform and connectivity to the CIA membership database.
• Monitors registration for education products to ensure users gain access to courses and exams.
• Provide support for member and non-member registration activities related to education offerings.
• Coordinate participant attendance, host virtual platforms for courses.
• Provide data updates to IT for coordination with CIA membership database as required.
• Support the Actuary and Project Manager – Education with a variety of tasks related to the content development and administration, including preparation of modules and courses for review, editing, and translation.

Professionalism Workshop

• Coordinate all aspects of the Professionalism Workshop including recruiting qualified facilitators, updating information for conducting speaker training.
• Ensure CIA website information provides all upcoming workshop dates and liaise with meeting services to ensure registration site is accurate and runs according to established timelines.
• Ensure accurate attendance tracking for ACIA/ASA/ACAS credit and ensure education partners receive accurate information as required.

General education system support

• Assist with other virtual and in person education programs from planning to delivery, and post-event evaluations, analysis, and reporting as required.
• Create and send post meeting evaluation surveys for education programs.
• Assist with document control in volunteer collaborative spaces.
• Develop and edit documents and coordinate review and translation by the communications department as required. Coordinate website updates with the marketing department as required.
• Liaise with other departments to ensure that the appropriate administrative procedures and processes are followed when required (i.e., Board approval of a document, translation and distribution of a document to the membership, volunteer recruitment, etc.)
• Identify and discuss potential problems that may occur in the general administration of assigned tasks and propose possible solutions.
• Provide support to other areas of the department as required including exam day support.

CORE COMPETENCIES

• Adaptability – Adapts and responds to changing conditions, priorities, and requirements. Recognizes new information and ideas with a willingness to alter opinions and behaviours.
• Service Orientation and Relationship Building – Provides superior service to members, staff, and external clients. Builds friendly and professional relationship with key contacts and fosters partnerships that can provide insight, information, and support.
• Professionalism-Accountability-Quality of Work – Takes personal ownership and responsibility for own behaviours and actions, and for the quality and timeliness of work commitments. Follows organizational guidelines, professional standards, regulations and principles. Demonstrates reliability and integrity (honesty and transparency that exhibit the values and mission of the CIA) daily. Does the right things at the right time and in a manner that complies with the processes and procedures of the organization. Sets a standard for own work quality and that meets the CIA’s high standards of quality.
• Teamwork-Diversity-Respect – Works collaboratively, cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment. Promotes an inclusive environment by working successfully with a wide variety of individuals and encourages the participation and involvement of others. Displays an appreciation of different opinions, roles, experiences and backgrounds.
• Planning and Organizing-Problem Solving – Accurately estimates duration and level of difficulty of tasks and projects, setting out goals and work plans to complete. Possesses the ability to break tasks down into smaller pieces to identify key issues, figuring out cause and effect relationships to solve problems. Uses logic and analytical methods to come to realistic solutions.

JOB SPECIFIC COMPETENCIES

• Creative
• Initiative
• Attention to detail
• Time management
• Integrity/Fiscally responsible

SUPERVISORY RESPONSIBILITIES
There is no direct report associated to this position.

EXTERNAL REPRESENTATION
The Senior Coordinator is exposed to a wide range of external contacts. The nature of the relationship is mainly providing information and coordination.

STRATEGIC ADVICE/RECOMMENDATIONS
The Senior Coordinator, Education is required to provide advice/recommendations on certain operational issues.

POSITION REQUIREMENTS

Education and Experience

• College diploma in a relevant field. (e.g., Arts, Social Sciences, Business Administration, Management).
• Two to three years administrative and project management experience, demonstrating increasing responsibility preferably in a non-profit professional association.
• Experience/keen interest in the coordination of training and development activities, meetings, seminars, conferences.
• Experience creating courses and examinations and providing user support in an e-learning system.

Knowledge and Skills

• Solid working background with all MS Office applications: Word, Outlook, PowerPoint, Excel, Adobe Acrobat.
• Adept with technology, learning and experimenting with new software, programs, meeting apps and collaborative tools.
• Experience using D2L/Brightspace preferred.
• Ability to work effectively under pressure, and to respect deadlines.
• Able to organize his/her work independently and be a contributing team member.
• Able to ask for help when needed and keeps team members informed of progress of his/her projects.

Language Requirement

• Bilingual: French/English preferred.
• Strong written and oral skills in English, basic proficiency in French to read and understand emails.

Effort

• The position requires coordinating multiple projects and competing priorities with occasional urgent situations.
• Most working hours will be spent at a workstation sitting, keyboarding and reading/looking at a computer screen.
• Working conditions vary at off-site meetings. Longer periods of standing, walking, lifting items between 10 and 15 kg and other physical activity are required from time to time.

Working Conditions

• Standard work hours (35 hours a week) with occasional peak periods of extended or irregular hours.
• Hybrid work environment.
• Occasional travel to one or two-day meetings within Canada.

Apply for this position by April 25.

Apply

Department: Education and International Affairs
Function: Examinations
Reports to: Manager – Examinations
Job grade: Level 3
Salary: $69,892 to $81,541

POSITION DESCRIPTION

POSITION SUMMARY
The Senior Coordinator, Examinations provides support to ensure the successful delivery of CIA examinations leading to the onboarding and qualification of Associate and Fellow membership in the Institute. The incumbent is a key contributor to the development and maintenance of the Institute’s e-learning platform and coordinates all examination-related activities within the CIA. This role involves ensuring the smooth operation of the examination process, from development to results dissemination, while maintaining the highest standards of integrity and confidentiality.

JOB DUTIES
Examination development and validation

• Is a subject matter expert in all aspects of the Institute’s e-learning platform.
• Create new assessments and formal examinations in the e-learning system and maintain content and user data on an ongoing basis.
• Coordinate testing and approval processes prior to course release dates.
• Identifies new features within the system that could benefit the CIA’s learners and facilitate ease of administration of the e-learning system.
• Troubleshoots technical/user issues with the platform.
• Support the Actuary – Examinations with a variety of tasks related to the content development and administration, including preparation of exam questions for review, editing, and translation.
• Coordinate exam and solution publication, including development of model solutions with Actuary and/or Manager – Examinations.

Proctoring and exam day administration

• Arrange and monitor remote proctoring services.
• Coordinate exam day administration and validation of submitted examinations, providing technical support to exam participants.
• Review proctoring reports and make recommendations on participant eligibility for grading.
• Collaboratively with Examination team members, troubleshoot any issues that arise on examination day.

Grading and analysis

• Coordinate post-examination grading, analysis, and reporting, and participate in calibration processes and appeals.
• Prepare for grading by volunteers of the CIA by uploading to exams to the ERS and ensure graders have account access in ERS.
• Prepare grading workbooks and files and coordinate with grading teams.
• Assist with the analysis of exam results to identify patterns and trends and make recommendations for improvement.
• Prepare initial reports on exam statistics for the Manager’s and/or Actuary’s – Examinations review and input.
• Prepare and expedite exam result letters to examination participants.

Support and communication

• Provide exam-day support and grader orientation.
• Prepare participant grading data for analysis, grading, and reporting.
• Respond to internal and external inquiries related to CIA education courses and programs, as well as general education and qualification requirements.
• Liaise with other departments to ensure that appropriate administrative procedures and processes are followed when required.
• Maintain an issues log for follow-up with suppliers/internal IT as needed.
• Identify and discuss potential problems in the general administration of assigned tasks and propose possible solutions.
• Provide support to other areas of the department as required.
• In collaboration with the Manager – Examinations, receive and respond to requests for accommodations from examination participants.

CORE COMPETENCIES

• Adaptability – Adapts and responds to changing conditions, priorities, and requirements. Recognizes new information and ideas with a willingness to alter opinions and behaviours.
• Service Orientation and Relationship Building – Provides superior service to members, staff, and external clients. Builds friendly and professional relationship with key contacts and fosters partnerships that can provide insight, information, and support.
• Professionalism-Accountability-Quality of Work – Takes personal ownership and responsibility for own behaviours and actions, and for the quality and timeliness of work commitments. Follows organizational guidelines, professional standards, regulations and principles. Demonstrates reliability and integrity (honesty and transparency that exhibit the values and mission of the CIA) daily. Does the right things at the right time and in a manner that complies with the processes and procedures of the organization. Sets a standard for own work quality and that meets the CIA’s high standards of quality.
• Teamwork-Diversity-Respect – Works collaboratively, cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment. Promotes an inclusive environment by working successfully with a wide variety of individuals and encourages the participation and involvement of others. Displays an appreciation of different opinions, roles, experiences and backgrounds.
• Planning and Organizing-Problem Solving – Accurately estimates duration and level of difficulty of tasks and projects, setting out goals and work plans to complete. Possesses the ability to break tasks down into smaller pieces to identify key issues, figuring out cause and effect relationships to solve problems. Uses logic and analytical methods to come to realistic solutions.

JOB SPECIFIC COMPETENCIES

• Attention to details.
• Interpreting and applying rules and regulations.
• Confidentiality.
• Sense of fairness.
• High level of customer service.
• Calmness and professionalism under pressure.

SUPERVISORY RESPONSIBILITIES
There is no direct report associated to this position.

EXTERNAL REPRESENTATION
The Senior Coordinator is exposed to a wide range of external contacts. The nature of the relationship is mainly providing information and coordination of activities as well as problem solving and handling confidential and/or sensitive information.

STRATEGIC ADVICE/RECOMMENDATIONS
The Senior Coordinator is required to provide advice/recommendations on certain operational issues.

POSITION REQUIREMENTS

Education and experience

• College diploma in a relevant field. (e.g., Arts, Social Sciences, Business Administration, Management).
• Two to three years administrative and project management experience, demonstrating increasing responsibility preferably in the examination function of a non-profit professional association.
• Experience in working with files that are sensitive and confidential in nature.
• Experience creating courses and examinations and providing user support in an e-learning system.

Knowledge and skills

• Knowledge of the actuarial profession and examination processes is an asset.
• Solid working background with all MS Office applications – Word, Outlook, PowerPoint, Excel, as well as Adobe Acrobat. Strong Excel skills are required for this position.
• Knowledge of using membership databases.
• Experience using D2L/Brightspace preferred.
• Adept with technology, learning and experimenting with new software, programs, meeting apps and collaborative tools.
• Ability to work effectively under pressure, make decisions, and respect deadlines.
• Demonstrate creativity, initiative, and ability to work with little or no supervision.
• Excellent oral and written communication skills.
• Excellent interpersonal skills and professional communication with internal and external colleagues and stakeholders that demonstrate tact, diplomacy, and respect of confidentiality.
• Highly organized with a demonstrated commitment to providing excellent customer service.
• Proven ability to juggle multiple and competing priorities.

Language requirement

• Excellent oral and written communications skills in French and English are required.

Effort

• The position requires managing multiple projects and competing priorities with occasional urgent situations.
• Most working hours will be spent at a workstation sitting, keyboarding, and reading/looking at a computer screen.

Working conditions

• Standard work hours (35 hours a week) with occasional peak periods of extended or irregular hours.
• Hybrid work environment, however certain task must be accomplished at the CIA Head Office.
• Some travel required.

Apply for this position by April 25.

Apply

Department: Membership, Finance and Operations
Function: Membership
Reports to: Manager, Membership
Job grade: Level 2
Salary: $60,206 to $70,241

POSITION DESCRIPTION

POSITION SUMMARY
The Coordinator, Membership will support the membership team in managing the CIA’s membership program. This role involves assisting with membership applications, member recruitment, retention, and engagement activities. The incumbent will handle administrative tasks, communicate with members, and help organize membership events and initiatives.

JOB DUTIES

• Maintain application (quarterly/monthly) deadline calendar.
• Verify supporting documents against CIA membership qualifications (Students,Candidates, ACIA and FCIA).
• Correspond and troubleshoot with applicant for any missing information or errors in the application.
• Knowledgeable in the CIA’s policies, procedures, regulations, qualifications and relevant transition rules with regards to membership enrollment and reinstatements.
• Assist in ensuring application fees are received before releasing the application for committee review and approval.
• Resolves any major membership application issues with the candidates prior to escalation to the Manager, Membership or Actuary, Education.
• Escalate any major application issues to the Manager, Membership.
• Coordinate the sending of congratulatory e-mail to the new members informing them of their admittance to the profession.
• Coordinate the development and printing of welcome letters from the President and Executive Director to newly designated members.
• Coordinate the printing of ACIA certificates and FCIA diplomas with the selected printing house.
• May process reinstatement applications and provide background information (written and verbal) to the Actuary, Education.
• Help with the review the applications for a partial waiver of dues annually.
• Assist in processing terminations and resignations of CIA membership.
• Respond to member inquiries and help with membership-related issues.
• Maintain and update the membership database, ensuring accuracy and confidentiality.
• Assist in planning and executing membership events and programs.
• Participate in the membership renewal process annually.
• May draft letters of membership in good standing to members and stakeholders for review by the Manager, Membership.
• Seek out and suggest new processes and procedures to streamline the output of the membership function.
• Work closely with other departments to ensure a seamless membership experience.

CORE COMPETENCIES

• Adaptability – Adapts and responds to changing conditions, priorities, and requirements. Recognizes new information and ideas with a willingness to alter opinions and behaviours.
• Service Orientation and Relationship Building – Provides superior service to members, staff, and external clients. Builds friendly and professional relationships with key contacts and fosters partnerships that can provide insight, information, and support.
• Professionalism-Accountability-Quality of Work – Takes personal ownership and responsibility for own behaviours and actions, and for the quality and timeliness of work commitments. Follows organizational guidelines, professional standards, regulations and principles. Demonstrates reliability and integrity (honesty and transparency that exhibit the values and mission of the CIA) daily. Does the right things at the right time and in a manner that complies with the processes and procedures of the organization. Sets a standard for own work quality and that meets the CIA’s high standards of quality.
• Teamwork-Diversity-Respect – Works collaboratively, cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment. Promotes an inclusive environment by working successfully with a wide variety of individuals and encourages the participation and involvement of others. Displays an appreciation of different opinions, roles, experiences and backgrounds.
• Planning and Organizing-Problem Solving – Accurately estimates duration and level of difficulty of tasks and projects, setting out goals and work plans to complete. Possesses the ability to break tasks down into smaller pieces to identify key issues, figuring out cause and effect relationships to solve problems. Uses logic and analytical methods to come to realistic solutions.

JOB SPECIFIC COMPETENCIES

• Attention to details.
• Ethics/confidentiality/integrity/equity.
• Interpreting and applying rules and regulations.
• Communicate with empathy.
• High level of customer service.

SUPERVISORY RESPONSIBILITIES
There is no direct report associated to this position.

EXTERNAL REPRESENTATION
The Coordinator, Membership is exposed to a wide range of external contacts. The nature of the relationship is mainly providing and receiving information.

STRATEGIC ADVICE/RECOMMENDATIONS
The Coordinator, Membership is encouraged to provide recommendations on the development or adjustment of systems to support the organization.

POSITION REQUIREMENTS

Education and experience

• College diploma in a relevant field (e.g. Business Administration, Project Management, Communications) or equivalent combination of education or experience.
• Two years’ experience providing administrative support and coordinating projects, preferably in a membership function of a professional non-profit association.
• Experience in working with files that are confidential in nature.

Knowledge and skills

• Superior customer service and interpersonal skills and the ability to exercise tact and diplomacy in a variety of situations.
• Ability to demonstrate empathy and compassion when dealing with members’ unique life situations.
• Ability to remain calm and professional in a stressful situation.
• Solid working background with all MS Office applications: Word, Excel, Outlook, PowerPoint, Adobe Acrobat, and experience with other online tools for meetings and tracking tasks.
• Able to coordinate virtual or in-person meetings.
• Attention to detail and excellent organizational skills with an ability to prioritize conflicting demands.
• Excellent interpersonal skills and professional communication with internal and external colleagues and stakeholders that demonstrate tact, diplomacy, and respect of confidentiality.
• Able to work independently on projects, from conception to completion, and able to work under pressure at times to handle a wide variety of activities.

Language requirement

• Excellent oral and written communications skills in French and English are required.

Effort

• The position requires managing multiple projects and competing priorities with occasional urgent situations.
• Most working hours will be spent at a workstation sitting, keyboarding, and reading/looking at a computer screen.

Working conditions

• Standard work hours (35 hours a week) with occasional peak periods of extended or irregular hours.
• Hybrid work environment.

Apply for this position by April 25.

Apply