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Information about the CIA and COVID-19

CIA Head Office
Canadian Institute of Actuaries
360 Albert Street, Suite 1740
Ottawa, Ontario K1R 7X7

Tel.: 613-236-8196 (Extension numbers are listed in [ ] brackets below.)
Fax: 613-233-4552

Questions or specific support:
General feedback or concerns:
Website problems:

To e-mail any of the Head Office staff, please follow the format below:

First Name.Last

Organizational Chart of the Head Office

Executive Director

Michel C. Simard
Executive Director [108]

Linda Fleurant-Beaulieu
Executive Assistant [113]
  • Supports work of the Executive Director
  • Supports Board

Membership and Operations

Daniel Pilon
Director, Operations [110]

  • Oversees the delivery of the following Head Office functions:
    • Membership
    • Finance
    • Human resources and facilities management
    • Information technology
    • Research
    • Volunteer management
  • Financial reporting and budget preparation
  • Supports Human Resources, Finance, Audit, and Risk Committee of the Board

Jacques Leduc
Associate Director, Membership and People Management [103]

  • Jointly oversees the delivery of the following Head Office functions:
    • Membership
    • Human resources
    • Volunteer management
  • Staff payroll and benefits administration
  • Accounts payable and travel reimbursements


Shlomit Jacobson
Program Manager, Research [157]

  • Project management for CIA research projects
  • Provides drafting and writing support
  • Supports Research Council

Esteban Rivera
Project Manager, Research and Professional Practice [159]

  • Handles end-to-end project management of a wide variety of research and professional practice initiatives.
  • Supports activities across the REC, ERC, ARC, and PDC.
  • Manages external relationships with members, researchers, suppliers, and other stakeholders.

Volunteer Services

Sue Alcott
Manager, People and Volunteer Services [118]

  • Lead the volunteer services team
  • Develop capacity to recruit, retain, and recognize volunteers
  • Cultivate opportunities to enhance volunteer engagement
  • Employee engagement

Eric Mastropietro
Coordinator, Volunteer Services [105]

  • Coordinates the recruitment of volunteers and organizes recognition initiatives
  • Contributes to the development of orientation and training materials for volunteers
  • Maintains online tools and resources for volunteers
  • Provides support to the New Members Advisory group

Becca Cordick 
Assistant, Volunteer Services [126]

  • Maintains volunteer-related records
  • Provides administrative support to the Volunteer Services team and the Volunteer Engagement and Development Advisory Group
  • Coordinates teleconference numbers, access codes, and posting of minutes for all committees


Lidia Frassine
Manager, Membership and Finance [102]

  • Accounting
  • Membership dues
  • Tax receipts
  • Waiver of dues processing
  • Membership applications

Information Technology (IT)

Oliver Bishop
Manager, IT Business Solutions [125]

  • Maintains Head Office computer network
  • Coordinates all website development and maintenance
  • Manages the membership database, including the production of statistical reports

David Gabriele
Specialist, IT [123]

  • CRM development and maintenance
  • Systems improvements and re-engineering
  • Queries, reports, imports, and exports
  • Network administration

Amgalan Wilson
Analyst, Web & IT [140]

  • Supports day-to-day technology needs
  • Systems and website maintenance
  • Data processing
  • End-user support

Communications and Public Affairs

Sandra Caya
Director, Communications and Public Affairs [116]

  • Oversees the following:
    • Internal and external communications
    • Government relations and media outreach
    • Marketing
    • Publications
  • Supports Public Affairs Council

Chris Fievoli
Staff Actuary, Communications and Public Affairs [613-656-1927]

  • Provides in-house technical actuarial support for CIA activities
  • Liaises with current members, future members, education partners, and the public on queries and other initiatives
  • Provides project management and drafting support for CIA public statements


Kelly Fry
Manager, Marketing [127]

  • Responsible for branding and marketing initiatives
  • Sponsorship
  • Social media strategy

Nathan Pilbrow
Senior Coordinator, Digital Marketing [155]

  • Graphic design
  • Website content and design
  • Online classified ads

Jenna Robertson
Marketing Coordinator [128]

  • Social media coordination
  • Email and web marketing
  • Media monitoring and analysis

Maryanne Bright
Marketing Content Writer [158]

  • Content creation for events, publications, and web
  • Social media promotions


Marie-Eve Bourgault
Interim Communications Manager [106]

  • Oversees the publication process, including translation and scheduling of all publications, and reviews French and English documentation
  • Develops and evaluates new processes and procedures to streamline the throughput of the communications and public affairs department
  • Supports the leadership on special projects

Olivia da Silva
Editor, English [156]

  • Edits and reviews all English documents
  • Oversees the production of Seeing Beyond Risk and the Annual Report
  • Provides drafting and editing support for special projects 

Editor-Translator, French [137]

  • Provides translation, editing, and proofreading services for non-technical material in French

Isabelle Guillot-Gingras
Editor, French [160]

  • Provides translation, editing, and proofreading services for technical material in French.

Professional Practice and Governance

Lynn Blackburn
Director, Professional Practice and Governance [117]

  • Oversees the following:
    • Continuing professional development (CPD) compliance
    • Election process
    • Overall policy development, including changes to the Bylaws and Rules of Professional Conduct
  • Supports the Actuarial Standards Board, Actuarial Profession Oversight Board, Practice Development Council, Actuarial Guidance Council, the Governance and Nominations Committee, and the Professionalism and Credential Monitoring Board

Josée Racette
Manager, Professional Practice [107]

  • Manages the development of Standards of Practice and guidance material, ensuring that the due process requirements are fully met and documented
  • Executes all aspects of the production of the French version of corporate documents (e.g., standards, guidance material, Bylaws, Rules, policies, etc.), and coordinates the final review with the Communications and Public Affairs department
  • Drafts policies, as needed
  • Supports the Actuarial Guidance Council and the Actuarial Standards Board, and their respective committees and designated groups

Leona Campbell
Senior Coordinator, Professional Practice and International Affairs [124]

  • Administrative support to the International Affairs Council, Actuarial Profession Oversight Board, and Actuarial Standards Board
  • Supports the Professional Conduct Board and the Professionalism and Credential Monitoring Board
  • Oversees the continuing professional development (CPD) compliance and audit processes, and the disclosure of criminal conviction process

Education and Professional Development

Alicia Rollo
Director, Education and International Affairs [136]

  • Oversees the following:
    • Development and delivery of education and qualification requirements, processes, and programs
    • Mutual recognition agreements and international relations related to education
    • Development and delivery of professional development programs, meetings, seminars, webcasts, and other events for the Institute
    • Career outreach and university relations
    • International strategy
    • CIA participation in the International Actuarial Association and related committees
  • Supports International Affairs Council and Eligibility and Education Council

Joseph Gabriel
Staff Actuary, Education [150]

  • In-house professional actuarial resource and content specialist for the education and professional development department
  • Responsible for enhancing the Institute’s education and professional development offerings
  • Manages career and membership outreach activities to promote the actuarial profession and the Institute
  • General inquiries regarding careers as an actuary

Nancy Jenkinson
Manager, Conference and Meeting Services [104]

  • Planning, logistics, and execution of meeting services for all events, council, and committee meetings, Annual Conference, and specialty seminars
  • Manages program content development for Annual Conference and specialty seminars

Leslie Lenton
Project Manager, Education and Professional Development [134]

  • Project management of education and professional development programs and initiatives
  • Administrative support to Eligibility and Education Council and its various committees
  • Manages the University Accreditation Program (UAP) and university relationships

Roxanne Vézina
Senior Coordinator, Education and Professional Development [111]

  • Coordinates event and meeting registration processes
  • Meeting services
  • Planning and coordination of webcasts