Accessibility
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Accessibility and the CIA

Statement of Commitment to Ontario’s Customer Service Standard

The Canadian Institute of Actuaries is committed to providing accessible and equitable customer service to each and every one of our diverse and valued customers. The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) represents a legislative milestone in Canada. The Institute will promote and contribute to a more inclusive society by facilitating full compliance with, and demonstrating leadership in, the Customer Service Standard.

For more details on how we will achieve this, please click here.

AODA Self-Certified Accessibility Report

Feedback to provide?


Customers who wish to provide feedback on the way the Institute provides goods and services to people with disabilities can do so by contacting Jacques Leduc in the following three ways:

  • Mail: The Canadian Institute of Actuaries, 1740-360 Albert Street, Ottawa, ON, K1R 7X7
  • E-mail: access2cia@cia-ica.ca
  • Phone: 613-236-8196 ext. 103